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Order Issue
: How to make an order?
A. Please check our online catalogue and let us know the models you are interested in with quantity, we will send you our best quotation based on your quantity.
B. After you confirmed the quotation, please effect payment.
C. The order will be in our production plan once after payment arrival. We will inform you when the goods are ready for shipping.
: What is the Minimum Order Quantity for specific products?
For Electric Guitars/Basses kits, the MOQ is 10 pieces.
For Acoustic/Classical Guitars kits is 48 pieces.
For Mandolin Guitar Kits,Ukulele Kits and Violin Guitar Kits, the MOQ is all 200 pieces.
For sample order, there is no MOQ request and one piece is ok.
: What is the lead time?
For Electric Guitars/Basses and Kits, it takes 35 days for production.
For Acoustic/Classical Guitars and Kits, it takes 50 days for production.
For Mandolin Guitar Kits and Violin Guitar Kits, it takes 35 days for procuction.
As the availability of production line for new order varies from time to time, please confirm the exact lead time with us before placing the order.
: How to get the Exclusive Distributor Right?
You can be our Exclusive Distributor if no existing one in your region and you accept our MOQ. The MOQ refers to One Year Purchase Quantity, which is made according to the population of your region. The right will take effect once you place the first order. If you cannot achieve the MOQ in one year, we will withdraw the Exclusive Distributor Right.
Shipment Policy
: How about sample-shipping?
We ship the sample by express; normally it takes about 6 working days to your door.
: What is your MOQ by sea?
We request $5000 as MOQ by sea. Based on this order value, our price is Free On Board. A $2000-$5000 order can also be shipped by sea, but customers should pay $280 for domestic transportation and Customs Fee. The order can be mixed with any models.